Community Guidelines

Why we have these guidelines

RydeHub only works when everyone, the person in the front seat and the people in the back, treats the ride as a shared space built on respect, safety, and trust. These guidelines explain what we expect from every member of the RydeHub community and what happens when someone falls short. They are written for Saskatchewan and reflect Canadian law.

Three simple ideas run through everything below:

1. Treat everyone with respect.
2. Put safety first.
3. Be honest and follow the law.

Out-of-Town carpool trips have a few extra commitments because they're a shared, pre-planned journey. See Section 4.

1. Treat everyone with respect

RydeHub is for everyone. Every rider, driver, and host deserves to feel welcome and safe.

• No discrimination. You may not refuse service to, or treat anyone differently or in a disparaging way because of, their race or perceived race, colour, ancestry, nationality, place of origin, religion or creed, sex, sexual orientation, gender identity or expression, family or marital status, age, disability, receipt of public assistance, or any other ground protected by The Saskatchewan Human Rights Code or the Canadian Human Rights Act. Refusing a rider on any of these grounds is a serious violation.
• No harassment or abuse. Aggressive, threatening, confrontational, or harassing behaviour is not allowed, including offensive language, gestures, slurs, intimidation, stalking, or bullying, whether in person or through in-app messages.
• No sexual misconduct. Sexual harassment, unwanted advances, comments, or contact of any kind are prohibited. There is no exception, even where the other person appears to consent.
• Contact ends when the trip ends. Do not contact a rider, driver, or host after a trip is complete except to return a lost item. Repeatedly texting, calling, messaging on social media, or trying to see someone in person after a trip is harassment. Drivers and hosts should never ask a rider for their personal phone number or social media.
• Rate honestly. Riders, drivers, and hosts can rate one another after each trip. Give fair, honest feedback. Do not submit false, retaliatory, or coordinated ratings, or try to manipulate the ratings system.

2. Put safety first

Safety is non-negotiable. In an emergency or if you are in immediate danger, call 911 first, then report the incident to RydeHub.

• Never impaired. RydeHub has a zero-tolerance policy for drugs and alcohol. Drivers and hosts must never drive while under the influence of alcohol, cannabis, or any impairing substance, and open containers of alcohol and drug use are never allowed in the vehicle. A credible report that a driver or host was impaired will result in loss of access while we investigate; if confirmed, it will result in permanent removal from RydeHub.
• Drive safely. Obey all Saskatchewan traffic laws, speed limits, and road conditions. Do not use a handheld phone while driving. Even driving that is not strictly illegal can lead to loss of access if it is reported as dangerous.
• Buckle up, one person per seatbelt. Everyone must wear a seatbelt, including passengers in the back. Never carry more passengers than there are working seatbelts.
• No weapons. Do not bring weapons into a RydeHub vehicle, even if you are otherwise legally permitted to carry one, as their presence can make others feel unsafe.
• Minors. You must be at least 18 to hold a RydeHub account. Do not transport an unaccompanied minor (under 18). Where a child travels with a responsible adult and the law requires a car seat, it is the rider's responsibility to provide and properly install it.
• Accessibility and service animals. You may not refuse a rider because they have a service animal, wheelchair, or other mobility or assistive device. Refusing on this basis is both discrimination and against the law.
• No unwanted physical contact. Do not touch someone you have just met, except where they need or request physical assistance.
• Recording. Drivers and hosts may use a dashcam where the law allows, but must follow Saskatchewan and Canadian rules on notice and consent. Sharing or posting any recording, image, or audio of another member publicly (including on social media) is not allowed.

3. Be honest and follow the law

• Use RydeHub lawfully. Do not use the platform for any illegal activity, and do not bring illegal items or controlled substances (other than lawfully held prescription medication) into a vehicle.
• One real account. Provide accurate, truthful information. Do not impersonate anyone, create fake or duplicate accounts, share your account, or help someone evade a ban.
• No off-platform deals. All payments must go through RydeHub. Do not request, accept, or arrange cash or off-platform payment, and do not arrange rides outside the platform to avoid fees. (Drivers and hosts: cash is never accepted; see your agreement.)
• Respect the vehicle. Do not damage or vandalize a vehicle or anyone's property, and do not smoke in a vehicle. If you cause damage or excessive mess beyond normal wear and tear, you are responsible for the cleaning or repair cost, which may be charged as set out in the Terms.
• Report honestly. Provide truthful information when reporting an incident. Filing false or abusive reports is itself a violation.

4. Out-of-Town (OOT) carpool: extra commitments

OOT trips are a shared, pre-planned journey where a host shares a trip they were already making and riders contribute toward the host's costs. That makes them different from on-demand rides, and a few extra commitments keep them safe, lawful, and reliable. (Hosts: these sit alongside your OOT Host Terms.)

• Cost-sharing, not profit. Hosts share a genuine trip and may only collect a contribution toward real costs (fuel, tolls, vehicle wear). Hosts may not profit, run a commercial service, or post trips they don't actually intend to take. This is what keeps carpooling lawful and outside commercial-transport regulation.
• Communicate early and clearly. Agree the meeting point, timing, luggage, and anything else before the trip, so everyone is on the same page. Use in-app messaging, promptly and respectfully.
• Be punctual, and be flexible. Be at the meeting point a few minutes early. Build in reasonable flexibility when life gets in the way for a fellow traveller.
• No undisclosed changes. Don't add stops, extra passengers, deliveries, or detours that weren't agreed when the trip was booked.
• Show up. Cancelling strands real people. Cancelling a confirmed trip or not showing up leaves fellow travellers stranded and harms the community. Only book or post trips you intend to keep. Late cancellations and no-shows may add a cancellation note to your profile that other members can see, and repeated cancellations or no-shows can lead to suspension. Refunds for late cancellations and no-shows follow the schedule in the Rider Terms and OOT Host Terms.

5. How we enforce these guidelines

We want to be fair and consistent. Most issues are handled with a graduated response; the most serious are not.

• For most issues: depending on severity and history, we may warn you, coach you, temporarily hold or suspend your account while we review, or, for repeated or serious violations, permanently deactivate it.
• Ratings. If your rating approaches the minimum we set, we'll let you know and may share tips to improve. Falling below the minimum can lead to review or loss of access.
• Immediate removal. Conduct involving violence, sexual misconduct, discrimination, impaired driving, weapons, fraud, or other serious safety or legal risks can result in immediate and permanent loss of access, without prior warning.
• All your accounts. A serious violation can cost you access to every RydeHub account you hold, and we may hold or deactivate an account while a review is underway.
• Off-platform conduct. Conduct away from the app that threatens the safety or integrity of the RydeHub community may also be actioned.

Fairness and appeals. Where it's safe and possible to do so, we'll tell you if your access is at risk before acting. Serious safety or legal situations may require us to act first. Deactivation decisions involve human review, not automation alone, and you may ask us to review a decision and provide supporting information (such as a statement or a recording) by contacting support@rydehub.com. We aim to respond within a reasonable time.

6. Reporting and contact

• Emergency or immediate danger: call 911 first, then report to RydeHub.
• Safety incidents and serious violations: use the in-app safety reporting feature or email safety@rydehub.com.
• General concerns and account questions: support@rydehub.com.

These Community Guidelines may be updated from time to time; material changes will be communicated in-app and/or by email. By using RydeHub you agree to follow them.

RydeHub Inc. · Saskatchewan, Canada Rider Terms of Use · Driver Agreement · OOT Host Terms · Privacy Policy