Contact us
- Email: support@rydehub.com. Drivers can also write to driver@rydehub.com.
- In the app: riders open Account, then Support; drivers open Profile, then Contact Support. Either one starts a chat with our support team.
- A problem with a trip: open the trip in your trip history and use its report option, or tell us in the support chat.
- We usually reply within 1 to 2 business days.
Safety
- In an emergency, call 911. During a ride, the rider app also has an emergency button that calls 911.
- To report a safety concern about a trip or a person, use the report option in the app or email safety@rydehub.com.
Your account and your data
- Delete your account in the app, or on the web at rydehub.com/delete-account, even if you no longer have the app.
- Privacy questions and requests go to our Privacy Officer at privacy@rydehub.com. Our Privacy Policy explains what we collect and your rights.
Payments and payouts
- A charge or a receipt: email support@rydehub.com or use the in-app chat.
- Drivers: how and when you are paid is set out in the Payout Terms of the Driver Terms.
- Out-of-Town hosts: see the Payout Terms of the OOT Host Terms.
Our policies
Terms of Use · Driver Terms · OOT Host Terms · Privacy Policy · Cookie Policy · Community Guidelines
Company
RydeHub Technologies Inc., Suite 200, 1950 Broad Street, Regina, Saskatchewan S4P 1X9, Canada. Legal notices: legal@rydehub.com.